Refund & Cancellation Policy
At Vadwa Technologies, we strive to deliver high-quality website design, SEO Service and digital marketing services that meet or exceed your expectations. However, due to the customized and time-intensive nature of our services, we have established the following refund policy to ensure fairness for both parties.- 1. Eligibility for Refunds:
- o Refunds may be considered only if requested before the commencement of any work on your project. This includes initial consultations, planning, or design phases.
- o Once work has begun (e.g., after the initial payment and project kickoff), no refunds will be issued for any payments made, as resources and time have already been allocated.
- 2. No Refunds After Service Provision:
- o No refunds will be accepted or processed after the service has been provided, delivered, or completed in full or in part. This includes, but is not limited to:
- o Completed website designs, revisions, or launches.
- o Executed digital marketing campaigns, content creation, or analytics reports.
- o All sales are final upon service delivery.
- 3. Partial Refunds:
- o In rare cases, if a project is terminated early due to mutual agreement before substantial work is completed, a partial refund may be issued at our discretion, minus any costs incurred (e.g., third-party fees, administrative expenses, or completed deliverables).
- 4. Process for Requesting a Refund:
- o To request a refund, contact us via email at support@vaadwatech.com or through our website's contact form within 2 days of your initial payment.
- o Provide details of your order, reason for the request, and any supporting documentation.
- o Refunds, if approved, will be processed within 10-14 business days to the original payment method.
- 5. Exceptions:
- o We reserve the right to refuse refunds in cases of abuse, violation of our terms of service, or if the request does not align with this policy.
- o This policy does not apply to any third-party services or products (e.g., domain registrations or hosting fees), which are subject to their respective providers' policies.
We encourage open communication—if you're unsatisfied at any stage, please reach out so we can address your concerns promptly. This policy is subject to change, and the latest version will be posted on our website.
Cancellation Policy
We value your business and understand that circumstances can change. However, given the bespoke nature of our website design and digital marketing services, cancellations are handled as follows to protect both your investment and our operational commitments.
- 1. Eligibility for Cancellations:
- o Cancellations may be requested before any work begins on your project. In such cases, we may offer a full or partial refund as outlined in our Refund Policy.
- o Once the project has started (e.g., after contract signing, initial payment, or the beginning of design/marketing activities), cancellations will not be accepted without potential fees.
- 2. No Cancellations After Service Provision:
- o No cancellations will be accepted after the service has been provided, delivered, or completed in full or in part. Services are considered "provided" upon delivery of any deliverables, such as:
- o Website prototypes, final designs, or live sites.
- o Marketing strategies, ad campaigns, or performance reports.
- o Attempted cancellations post-delivery will not result in refunds or reversals.
- 3. Cancellation Fees:
- o If cancellation is requested after work has begun but before completion, you may be responsible for:
- o A cancellation fee equivalent to 50% of the total project cost, or the value of work completed to date, whichever is higher.
- o Any non-refundable third-party expenses incurred on your behalf.
- 4. Process for Requesting Cancellation:
- o Submit your cancellation request in writing via email to support@vaadwatech.com or our contact form, including your project details and reason.
- o We will review and respond within 48 hours, outlining any applicable fees or next steps.
- o Approved cancellations will be processed promptly, with any eligible refunds handled per our Refund Policy.
- 5. Exceptions:
- o Force majeure events (natural disasters) may allow for flexible handling at our discretion.
- o This policy does not cover ongoing subscription-based services (e.g., monthly marketing retainers), which may have separate terms.